What We Do
Professional, Convenient and Secure BPO
Recruitment, HR & Training coupled with Enterprise IT Infrastructure & Cyber Security — to provide you with an exceptional talent service.
Umbrella Talent. The BPO Leaders.
When your business is set to grow, but being held back…
When you need to quickly add capacity for peak season, but don't have anyone on hand…
When you've used BPO services before, but have been let down…
When your admin is gridlocked, but you just can't clear the traffic jam…
Turn to Umbrella Talent — a new approach to BPO for Aussie SMEs.
With permanent offices and senior management in Brisbane, Australia, and Cebu City, Philippines, we don't just help you get admin work done offshore — we bring Australian-grade solutions to you.
Workforce Roles
BPO Workforce Solutions
When you engage a service agent through Umbrella Talent, there's almost no limit to the back-of-house tasks they can handle.
Industries Served
Key Industries
For nearly all tasks that don't require a face-to-face customer meeting, interpersonal management or a hands-on technician, we can help you get the work completed efficiently and cost-effectively.
Discuss Your Business
How It Works
Working With Umbrella Talent
Aside from developing the job description, the time investment on your end for the entire process is usually just 3 hours — including candidate interviews.
Discovery
We work with you to understand your business, the role you need filled, and the skills required. If you're not sure exactly what you need, we help you figure that out too.
Develop the Job Description
Our team develops a detailed job description. This is typically the only hands-on time investment we ask of you — and it sets the foundation for everything.
Sourcing & Vetting
We source, screen, and shortlist candidates from our talent pool and broader network. Only the best-fit professionals make it to your review.
Your Interview
You meet your shortlisted candidates. The total interview investment on your end is typically around 3 hours including this stage.
Onboarding & Setup
We handle IT provisioning, secure access setup, HR onboarding, and team integration. Your new team member is ready to work within our secure infrastructure.
Ongoing Management
We provide continuous HR support, performance monitoring, and wellbeing programs. You stay focused on your business — we handle the rest.
Ready to Transform Your Business?
Contact us today to explore what Umbrella Talent's BPO solutions can do for your operations.
Contact Us Today